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Nova Scotia Warm Line

Toll free - 833-927-6546

Mondays - Thursdays - 1-5 pm

The NS Warm Line is shutting down

The Shelburne County Mental Health & Wellness Association is expecting to dissolve in early 2025.  As a result, the NS Warm Line will also be shutting down.  We remain open to take your calls for the time being, but encourage callers to seek alternative support lines over the next couple of months. 

  • Peer Support Nova Scotia is available (toll free) at 1-800-307-1686.  Hours are currently Wednesdays to Fridays, from 5-11pm, and Saturdays and Sundays, from 11am to 11pm. 

  • Mental Health & Addictions also has a variety of completely free online tools that you can access for mild to moderate mental health concerns. 

  • If you have concerns for your mental health that need more than a conversation or two, you should contact the Nova Scotia Health Mental Health & Addictions Intake line (toll free) at 1-855-922-1122.  Hours are Mondays to Fridays, from 8:30am to 4:30pm; Tuesdays until 8pm.  You are able to leave a voicemail on weekends.  All calls are answered by trained social workers who will listen to your concerns and guide you toward the most appropriate help for your needs.  Expect your call to last at least 30 minutes or more.  

  • If you feel you are in crisis, then please call 911, or reach out to the Provincial Mental Health & Addictions Crisis Line (toll free) at 1-888-429-8167.  It is available 24/7.

  • Kids Help Phone is another option (not just for kids, by the way) - also available 24/7, you can call (toll free) 1-800-668-6868, or text CONNECT to 686868.  

  • 988: Crisis Suicide Helpline is also available by dialing 988.

We are grateful that you have trusted us to offer short-term emotional support these past few years, and wish you continued growth, encouragement and strength as you continue your journey.  

What does this mean for senior safety calls?

Call-outs to our senior clients will continue at least until the end of the year.  We are actively seeking a partner to take over these important calls, if possible.  Volunteers are still welcome to join our awesome team!  Here are some other senior-specific resources to consider:

  • Seniors Connect NS - just launched in May 2024.  It is a free, phone-based recreation program (any type of phone is fine). We have a program calendar tailored to the interests of older adults which can include trivia, storytelling, wellness presentations, educational lectures, music, and interactive games. Please note - this is a pilot project that is currently only available in Shelburne, Queens and Lunenburg Counties, as well as HRM.  It will be running until the end of 2024.  

  • The Red Cross offers a Friendly Calls program -  it matches people over the age of 18 with trained Red Cross personnel who connect with them regularly to check-in, provide emotional support, encourage healthy coping strategies, and suggest well-being resources and community connections to other existing services.

  • A Friendly Voice is a new service in Atlantic Canada -  it is is a free, confidential “warm line” for older adults aged 55 and above.  It’s a welcoming space where you can freely connect with a caring individual without expectations or judgment. Whether you’re struggling with loneliness or simply looking to stay socially healthy and add some connection to your routine, we’re here to lend an empathetic ear and engage in delightful conversations. 

  • The Province of NS has a Positive Aging Directory, full of senior-specific resources.  

  • And 211 Nova Scotia is a great place to visit (or call) to find out about local resources, supports, organizations and more!  

Board Members; Vision; Mission; Goals; Key Values and Principles

NS Warm Line
(Toll free)

What is a "Warm Line?;" Why a Warm Line for Nova Scotia; What Can I Expect when I Call?

And learn about the OTHER SERVICES we offer!

Who Does What in Mental Health in Shelburne County, including local links and phone numbers; Local Peer-Support Groups and Meetings

We have 3 Wind Phones - find where they are located, and learn a bit more about them

Click here for "Mental Health in Shelburne County: A Quantitative and Qualitative Research Report," which was prepared by Bird & Branch Consulting over Jan-March 2019.  

This report engaged key stakeholders in second-voice storytelling, as well as compiled a data review and analysis of health statistics, and then painted a more complete picture of the issues of mental health and wellness in Shelburne County.

Click here for "Let's Talk!  Community Engagement Report January 2020," which was prepared by Bird & Branch Consulting.  

This report summarizes community conversations around mental health issues in Shelburne County, held in Barrington and Shelburne in January of 2020.  

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